Are you reluctant to let go of your outdated telephone system, even though you know that switching to VoIP would help keep your business in step with the competition? Some persistent but erroneous beliefs about IP telephony are still keeping some small companies from discovering its many advantages.
One common misconception is that VoIP is complicated to install and that making the transition is difficult. The truth is that there is no easier type of phone system to install than VoIP. With no on-site hardware, no set-up costs, and no technician visit required, you will probably find the switch to IP telephony easier than having cable TV installed in your home.
Another myth surrounding IP telephony is that training employees to use the system will consume many labor hours. On the contrary, IP systems are very intuitive. After a brief training session, all employees will be able to use features such as call center routing and auto attendantwith minimal help from management or IT personnel. VoIP technology’s integrated data and communications platform will actually help reduce your company’s labor costs.
Your VoIP provider will automatically maintain and upgrade your system without any disruption of your service. Multiple extensions and remote connections for employees who telecommute can be easily added. In fact, IP telephony systems provide scalability and flexibility that traditional systems have never been able to offer.
According to a report by market research company Dell’Oro Group, IP telephony will account for nearly 60% of new communication systems for small businesses, while installation of analog systems is expected to decline by an average of 10% per year, and the use of traditional systems will decline to less than 5% by 2011.
Small businesses that have already embraced IP telephony and realize the simplicity, ease of use, and flexibility it offers are taking a huge step toward positioning themselves to compete with larger companies.
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